Effective Date: Jan 1, 2024

Last Updated: Feb 25, 2025

Welcome to TCB Transportation. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and any related content. By using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

1. Definitions

• “Company,” “we,” “us,” or “our” refers to TCB Transportation.
• “User,” “customer,” “you,” or “your” refers to anyone accessing our website or using our services.
• “Services” refer to our transportation, logistics, and related offerings.
• “Website” refers to our official site and any related online platforms.

2. Use of Services

By using our services, you agree to the following conditions:

A. Eligibility

• You must be at least 18 years old or have legal authority to enter into a contract.
• You agree to provide accurate and complete information when booking or using our services.

B. Prohibited Activities

You agree not to:

• Use our services for any unlawful or fraudulent activity.
• Interfere with or disrupt our website, servers, or security systems.
• Provide false or misleading information.
• Resell, sublicense, or exploit our services for commercial gain without written permission.

3. Booking & Payment

A. Reservations & Cancellations

• All transportation services must be booked in advance through our website, phone, or an authorized representative.
• Cancellations may be subject to fees, as detailed in our Cancellation Policy (available on our website).

B. Pricing & Payment

• All service fees are displayed at the time of booking and are subject to applicable taxes.
• Payments must be made via accepted payment methods at the time of service or as specified in the agreement.
• Late or declined payments may result in service suspension or additional fees.

4. Service Limitations & Liability

A. Service Availability

• We strive to provide reliable and timely transportation, but service availability may be affected by traffic, weather, mechanical issues, or other unforeseen circumstances.
• We do not guarantee specific arrival or delivery times unless explicitly stated in a written agreement.

B. Liability Limitations

• We are not responsible for any indirect, incidental, or consequential damages, including lost business, delays, or missed appointments.
• Our liability for any claim related to our services is limited to the amount paid for the service in question.

C. Customer Responsibilities

• Customers are responsible for ensuring proper loading, securing of goods, and compliance with regulations related to their cargo.
• We reserve the right to refuse service if the requested transport violates safety, legal, or operational standards.

5. User Accounts & Security

A. Account Creation

• Users may be required to create an account for certain services. You agree to provide accurate and updated information.
• You are responsible for maintaining the security of your account credentials.

B. Unauthorized Access

• If you suspect unauthorized use of your account, notify us immediately. We are not liable for any losses resulting from unauthorized access unless caused by our negligence.

6. Intellectual Property

• All content, logos, trademarks, and materials on our website and services are owned or licensed by TCB Transportation.
• You may not copy, distribute, or modify any content without our written permission.

7. Privacy & Data Protection

• Our collection and use of personal data are governed by our Privacy Policy, which explains how we handle your information.
• By using our services, you consent to our data collection and processing practices.

8. Cancellations, Refunds & Disputes

A. Cancellation & Refund Policy

• Cancellations must be made within the specified timeframe to avoid charges.
• Refund eligibility depends on the terms agreed upon at the time of booking.

B. Dispute Resolution

• Any disputes related to our services must be submitted in writing to our customer service team.
• We aim to resolve disputes through direct negotiation, but if unresolved, they may be subject to arbitration or legal proceedings in accordance with applicable laws.

9. Indemnification

You agree to indemnify and hold TCB Transportation, its affiliates, employees, and partners harmless from any claims, damages, or liabilities arising from:

• Your use or misuse of our services.
• Any violation of these Terms or applicable laws.

10. Force Majeure

We are not responsible for delays or service interruptions caused by events beyond our control, including:

• Natural disasters (e.g., hurricanes, earthquakes, floods)
• Government actions or regulations
• Strikes, labor disputes, or supply chain disruptions
• Acts of terrorism or war

11. Modifications to These Terms

• We reserve the right to update or modify these Terms at any time.
• Changes will be effective upon posting the revised Terms on our website.
• Your continued use of our services constitutes acceptance of the revised Terms.

12. Governing Law & Jurisdiction

• These Terms are governed by the laws of [Insert State or Country], without regard to conflict of law principles.
• Any legal disputes shall be resolved in the courts of [Insert State or County].

13. Contact Information

For any questions or concerns regarding these Terms, please contact us:

• Phone: (702) 478-8633
• Email: Sales@tcb3pl.com
• Address: 1051 Mary Crest Rd. Unit H, Henderson, NV 89074