Effective Date: Jan 1, 2024

Last Updated: Feb 25, 2025

TCB Transportation (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, use our services, or engage with us in any way.

By using our services or accessing our website, you agree to the collection and use of information as outlined in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect personal and non-personal information in various ways to provide and improve our services. This includes:

A. Personal Information

When you use our services, we may collect the following types of personal data:

• Contact Information: Name, phone number, email address, mailing address
• Business Information: Company name, business address (if applicable)
• Account Information: Username, password, and account preferences
• Payment Information: Credit/debit card details or other financial data necessary to process transactions
• Service-Related Information: Details about your transportation requests, pickup/drop-off locations, and preferences

B. Automatically Collected Information

When you interact with our website or digital services, we may collect certain information automatically:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other website analytics
• Cookies and Tracking Technologies: Data collected via cookies, beacons, or other tracking technologies to enhance user experience

C. Information from Third Parties

We may collect information from external sources, such as:

• Public databases and social media platforms
• Business partners, affiliates, and marketing agencies
• Payment processors and fraud prevention services

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Process bookings, manage transportation requests, and deliver services
• To Communicate With You: Respond to inquiries, send service confirmations, and provide customer support
• To Process Payments: Collect fees, verify payment details, and prevent fraud
• To Improve Our Services: Analyze usage patterns, enhance website performance, and develop new offerings
• To Comply with Legal Obligations: Meet regulatory requirements, enforce agreements, and prevent fraud
• For Marketing and Promotions: Send special offers, newsletters, or service updates (you may opt out at any time)

3. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

A. Service Providers & Business Partners

We may share your data with third parties that assist in providing our services, such as:

• Payment processors
• IT and security service providers
• Logistics partners

B. Legal Compliance & Protection

We may disclose your information if required to:

• Comply with legal obligations or law enforcement requests
• Prevent fraud, security threats, or unauthorized transactions
• Protect our rights, privacy, or safety

C. Business Transfers

If we undergo a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

4. Data Retention & Security

A. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

B. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive information
• Secure payment processing
• Regular system monitoring for vulnerabilities

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

A. Access & Correction

You may request a copy of the personal data we hold about you and request corrections if the information is inaccurate.

B. Data Deletion

You may request that we delete your personal data, subject to legal retention obligations.

C. Opt-Out of Marketing

You can opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

D. Restrict Processing

You may request that we limit how we process your data in certain situations.

To exercise any of these rights, contact us at [insert contact email].

6. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before submitting personal data.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can manage cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For any questions about this Privacy Policy or how your data is handled, contact us at:

• Phone: (702) 478-8633
• Email: Sales@tcb3pl.com
• Address: 1051 Mary Crest Rd. Unit H, Henderson, NV 89074